A SHIFT perspective
Three layers of intent: mission, team, person.
A useful change needs to make sense at more than one level.
For the mission.
Name the difference the organization wants to make for the people and communities it serves. Ask how the proposed work contributes to that difference.
For the team.
Explore what people need to achieve together. Where do responsibilities, expectations or ways of working make cooperation harder? What would help the team act with shared purpose?
For the person.
Listen to what individuals need to contribute well. The change may ask them to learn, give something up or take a risk. Make those demands visible and shape support around them.
Developed from Jason Borowicz’s SHIFT and Imaginactions™ approach.
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